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In this role, you will serve as a Patient Navigator in the Westwood, Oncology clinic working to optimize the patient experience by assuring smooth Patient flow, minimal wait times, and overall patient satisfaction. You will act as a customer service advocate within all aspects of patient care working in a team setting that provides communication support to patients, physicians, and clinic staff. Salary range: $26.99/hr - $38.66/hr
Required: * Ability to make independent judgements and to evaluate complex issues. * Administrative abilities to resolve complex issues. * Oral and written communication skills to speak with individuals of varying backgrounds to obtain and convey specific information. * Skill in working independently with a minimal amount of direction. * Ability to establish and maintain cooperative working relationships with physicians, staff, patients, and administrative personnel. * Knowledge of contact persons in order to direct patients to appropriate departments in an effort to resolve issues and provide patient-related materials. * Ability to speak to individuals using appropriate grammar and vocabulary to obtain information, explain policies and procedures. * Working knowledge of medical oncology terminology. * Working knowledge of University policies, procedures, and forms as they relate to performance of job duties. * Skill in performing duties with frequent interruptions and/or distractions. * Computer skills should include working knowledge of Microsoft Word, Excel, and Outlook as well as experience with CareConnect and ARIA systems. * Demonstrated knowledge of appointment and encountering procedures. * Knowledge of insurance authorization and verification process. * Skill in analyzing information, problems, situations, practices, and procedures.
